When your mining machine experiences insufficient hashrate, it may impact your mining revenue. Depending on the model, you can follow these steps to diagnose the issue and take appropriate actions.
1. Hashrate Insufficiency Diagnosis for KS3 and KS5 Series
Common Causes:
Mining Pool Issues:
High rejection rates or unstable connections with the mining pool can cause reduced hashrate.
Symptoms may include high rejection rates displayed on the WEB interface, or normal local hashrate but insufficient hashrate on the mining pool side.
Diagnosis Steps:
1. Log into the machine’s WEB interface and verify whether the connected mining pool is functioning properly. You can visit the mining pool’s official website or check its status page to ensure there are no network issues or performance degradation.
2. If you suspect the current mining pool has issues, try switching to another pool for testing. Choose a stable mining pool and reconfigure the machine to see if the hashrate returns to normal.
3. If switching pools does not resolve the issue, try resetting the machine to factory settings and run it with the default pool. This can eliminate configuration issues and help determine if the machine or pool is at fault.
High Temperature:
High temperatures may affect the performance of the hashrate boards, leading to insufficient hashrate.
Symptoms include the WEB interface showing hashrate on all boards, but some or all boards delivering less than the standard average hashrate (e.g., for a KS5L 12T model, each board should have an average hashrate of 4T).
Diagnosis Steps:
1. Check the Temperature:
Log into the WEB interface and check if the hashrate board temperatures are too high. Ideally, Temp1 and Temp2 should remain between 55 and 60°C. Look for high-temperature warnings (D2 and D3 indicator lights flashing) or any “Temperature Abnormal” prompts on the WEB interface homepage.
2. Physical Inspection:
Ensure the machine is placed in a well-ventilated environment.
Recovery Solutions:
Improve Cooling:If the temperature is too high, take the following measures.
Use external fans to enhance cooling.
Improve ventilation around the mining machine.
Hashrate Board Failure:
If one of the hashrate boards shows 0 hashrate and its temperature is significantly lower than the other boards, a reboot does not resolve the issue, and the board may be faulty. In this case, please fill out a repair ticket and send the machine back for service:
Submit Repair Ticket：
https://www.iceriver.io/my-account/repair-ticket/
2. Hashrate Insufficiency Diagnosis for KS0 Ultra, AL0 Series
Common Causes:
Low Temperature:
KS0 Ultra, AL0 series machines may experience reduced hashrate if the chip temperature is too low, especially if the temperature is below the optimal operating range of 50 to 60°C. Low temperatures can affect chip performance, leading to a drop in hashrate.
Diagnosis Steps:
1. Check the Temperature:
Use the WEB interface to check the Temp2 data of the hashboard and ensure it falls between 50 and 60°C.
2. Check for External Fan Influence:
If you are using external fans, they may be causing the temperature to drop too low, resulting in insufficient hashrate.
Recovery Solutions:
Adjust Cooling Equipment:
If external fans are being used, consider turning them off or removing them to prevent the machine from becoming too cold.
Check Fan Settings:
Ensure you have not manually adjusted the fan speed, which could cause the fans to run too fast, lowering the temperature. If manual adjustments were made, restart the machine to reset the fans to automatic mode.
3. Further Solutions
If the issue persists after following the above steps, please submit a repair ticket and return the machine for service, or contact customer support for additional assistance:
Submit Repair Ticket：https://www.iceriver.io/my-account/repair-ticket/
By following these steps, you can quickly diagnose and recover your machine’s hashrate, ensuring it continues to operate efficiently. If you have further questions, feel free to contact our customer service team.